There are two options to submit a support request:
1) submit a support request via the support portal, or
2) call the support helpline directly.
The support portal is personalised to your account, providing you with a focused view of your site information and support requests. It’s a clean, user friendly support management tool.
All support requests are tracked with our ticketing system, providing you with a record of all interactions with our support team.
The Support Portal has an optional feature that allows you to see real-world photo’s of the site installs and on site hardware. This takes away the guesswork and reduces miscommunication should a crisis ever arise.
Reach Out For Help At any Time
You can submit a support request via the support portal after hours and we’ll work on your issue at the start of the next business day. This will shorten the time to resolution.
Get Timely Updates
Once your support request has been submitted, our support team will be in touch to help you find the solution. If an issue requires further escalation, the portal gives a detailed record of your request so that you don’t have to repeat the information.
Our friendly support team is here to assist you with any issue regarding your digital signage deployment. Submit your support request via the support portal or via the support helpline.